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Guide to using the IHA Online Merchandise Store You have reached the Guide to using the IHA Online Merchandise Store. Here we will give you a quick course on using the site as well as provide you with some facts regarding the security precautions we have taken and the privacy policy that we hold regarding any information you may submit to us in the process of purchasing and item or items from our Online store. Using the Site In developing this site we have tried to keep everything as simple as possible from browsing to ordering. We will start with browsing and the use of the shopping cart, then we will proceed to the login and ordering process. To browse the range of products available at the IHA Online Merchandise Store click on the "Products" link above. Doing so will bring you to a list of the products available. Clicking on any of these product names will display a page with an image and a description of the product. If you wish to order the selected product there is a box underneath the image labelled quantity. Enter the number of items you want into this box then click the "Add To Cart" 'button. This will take you to your cart and show you the items that you currently have in the cart. Click the continue shopping link to return to the product listing. If at any time you want to view the contents of your
cart click on the link " View Cart". This page displays the
items currently in your cart. On this page, you can change the quantity
of each item. Note that in order to execute the update of the item quantities
you must use the "Update" button to update the contents of the
Cart. Once you are satisfied that you have selected all of the items you require click on the "Checkout" link above the cart display. You will then be prompted for your login name and password. If you have not visited us before today you will need to register your details with us enabling us to deliver your product in an accurate and timely manner. Clicking the "New Customer" link will allow you to register you details with us. When or if you have already registered, enter your login name and password and click "Log In" to log onto the secure portion of our site. Once you have logged in you will be presented with your billing, shipping and order details as well as a request of payment option. As a user of the site you have two option for payment. The first is to process you credit card details online through our secure server. Otherwise you have the option to print a faxable form if you are not completely confident in Internet security features. With the latter option simply print the form fill in the credit card details and fax the form to the number displayed on the order form, completing the order process. If you choose to process your order online simply enter your credit cad details and click the "Submit Order" button. This will display an invoice which should be printed for your records. Following this you will receive a confirmation e-mail indicating that your order has been recognized. Security For the transfer of your personal and payment information a True 128-bit SSL encryption is used to ensure safe unaltered and unintercepted transmission. This means that only authorized administrators and operators can view and process your order. All credit card details used for payment are removed from our records once the transaction is complete. Privacy Our privacy policy is simple! Any information that you
provide to us in the course of placing an order will not be distributed
or used in any way except to process and dispatch an order. Your contact
details, that is your e-mail, phone or fax number, may be used to notify
you or query your order if an error is found. If you experience difficulties in getting this
shop to record you order details correctly at the "View Cart"
stage, this may be due to your browser having a default security setting
of "High". With your Network Administrator's permission, you
will need to set your security level to "Medium" to allow interactive
communication with your PC (within a security environment acceptable to
most Administrators). For example - with "Internet Explorer",
select the Tools menu, Internet Options, Security and adjust your Security
Level to Medium. If your difficulties persist, please contact us using
the button provided. Ice Hockey Australia : Online Merchandise Facility |