Welcome to the Ice Hockey Australia On-line Merchandise Store.

From this store you can purchase a official Ice Hockey Australia merchandise and sporting apparel. To view the product range select the "View Products" link in the appropriate currency below. If you would like to read a quick guide to using the site click the link " Guide to using the IHA Online Merchandise Store".

Guide to using the IHA Online Merchandise Store

You have reached the Guide to using the IHA Online Merchandise Store. Here we will give you a quick course on using the site as well as provide you with some facts regarding the security precautions we have taken and the privacy policy that we hold regarding any information you may submit to us in the process of purchasing and item or items from our Online store.

Using the Site

In developing this site we have tried to keep everything as simple as possible from browsing to ordering. We will start with browsing and the use of the shopping cart, then we will proceed to the login and ordering process.

To browse the range of products available at the IHA Online Merchandise Store click on the "Products" link above. Doing so will bring you to a list of the products available. Clicking on any of these product names will display a page with an image and a description of the product. If you wish to order the selected product there is a box underneath the image labelled quantity. Enter the number of items you want into this box then click the "Add To Cart" 'button. This will take you to your cart and show you the items that you currently have in the cart. Click the continue shopping link to return to the product listing.

If at any time you want to view the contents of your cart click on the link " View Cart". This page displays the items currently in your cart. On this page, you can change the quantity of each item. Note that in order to execute the update of the item quantities you must use the "Update" button to update the contents of the Cart.

Once you are satisfied that you have selected all of the items you require click on the "Checkout" link above the cart display. You will then be prompted for your login name and password. If you have not visited us before today you will need to register your details with us enabling us to deliver your product in an accurate and timely manner. Clicking the "New Customer" link will allow you to register you details with us.

When or if you have already registered, enter your login name and password and click "Log In" to log onto the secure portion of our site. Once you have logged in you will be presented with your billing, shipping and order details as well as a request for payment information through our secure server. Simply enter your credit card details and click the "Submit Order" button. This will display an invoice which should be printed for your records. Following this you will receive a confirmation e-mail indicating that your order has been recognized.

Security

For the transfer of your personal and payment information a True 128-bit SSL encryption is used to ensure safe unaltered and unintercepted transmission. This means that only authorized administrators and operators can view and process your order. All credit card details used for payment are removed from our records once the transaction is complete.

Privacy

Our privacy policy is simple! Any information that you provide to us in the course of placing an order will not be distributed or used in any way except to process and dispatch an order. Your contact details, that is your e-mail, phone or fax number, may be used to notify you or query your order if an error is found.

Troubleshooting

If you experience difficulties in getting this shop to record you order details correctly at the "View Cart" stage, this may be due to your browser having a default security setting of "High". With your Network Administrator's permission, you will need to set your security level to "Medium" to allow interactive communication with your PC (within a security environment acceptable to most Administrators). For example - with "Internet Explorer", select the Tools menu >Internet Options > Security. Select the Internet Zone and then click the Custom Level button. Using the drop down menu at the bottom of the Security Settings form select Reset to "Medium" and click "OK". If your difficulties persist, please contact us via email.